Report Summary



Date Call Direction Call Disposition Agent Name
04/26/2019 12:00 AM - 04/26/2019 11:59 PM All All All

Call Disposion Summary

Sr No User No Answer Answered Failed Busy
1 Mike Tison 7 22 2 2
2 Steve Smith 1 1 1 1
3 Randy Milnar 0 0 2 1
Total 8 23 5 4

Total Calls :

  • Not Answered
  • Answered
  • Failed
  • Busy

Call Duration Summary

Sr No User Incoming Calls Outgoing Calls Incoming Duration Outgoing Duration Total Duration
1 Mike Tison 0 16 0 seconds 1 minutes 47 seconds 1 minutes 47 seconds
2 Steve Smith 0 4 0 seconds 7 seconds 7 seconds
3 Randy Milnar 0 3 0 seconds 0 seconds 0 seconds
Total 0 23 0 seconds 1 minutes 54 seconds 1 minutes 54 seconds

Outgoing Calls VS Incoming Calls Agent Wise

  • Incoming Calls
  • Outgoing Calls