Report Summary



Date Queue Call Disposition Agent Name
12/13/2019 12:00 AM - 12/13/2019 11:59 PM All All All

Call Disposion Summary Queue Wise

Sr No Queue No Answer Answered Failed Busy Total Talk Time (Seconds) Avg Talk Time (Seconds) Avg Hold Time (Seconds)
1 10000 15 2 12 0 58 29 18.5
2 100000 1 3 0 0 54 18 15.33
Total 16 5 12 0 112 47 33.83

Hold Time For Aboned Calls

Sr No Queue Aboned Calls Aboned Rate Avg Hold Time (Seconds)
0 10000 0 0 NAN
0 100000 1 0.25 5
Total 1 0.25 NAN

Call Disposition Summary Chart

  • Not Answered
  • Answered
  • Failed
  • Busy

Call Disposion Summary Agent Wise

Sr No User No Answer Answered Failed Busy Total Talk Time (Seconds) Avg Talk Time (Seconds) Avg Hold Time (Seconds)
1 TechExtension Test User 57 0 0 6 0 0 NAN NAN
2 Mahavir 0 0 6 0 0 NAN NAN
3 queueaget 7 3 0 0 54 18 15.33
4 Max 4 2 0 0 58 29 18.5
5 PJSIP/10002 5 0 0 0 0 NAN NAN
Total 16 5 12 0 112 NAN NAN

Agent Wise Dispostion Summary

  • Answered Calls
  • Not Answered Calls
  • Failed Calls
  • Busy Calls