Resources

AsterCTI Knowledge Base

Quick answers to common AsterCTI questions — organized by topic and kept up to date by the TechExtension team.

4
Categories
8
Articles

Getting Started

First steps for new AsterCTI accounts.

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Welcome to AsterCTI: a quick orientation What AsterCTI does and where to go next after signup. Read article
Inviting your team and assigning roles How to add agents and set admin vs. agent permissions. Read article

CRM Integration

Connecting AsterCTI to the CRM your team uses.

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Connecting AsterCTI to SuiteCRM Step-by-step SuiteCRM connection and field mapping. Read article
Troubleshooting a failed CRM sync Common causes when calls stop appearing in your CRM. Read article

Calls & Click-to-Call

Placing, receiving, and logging calls.

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Setting up click-to-call in your browser Installing the browser extension and testing your first call. Read article
Understanding screen pops How incoming-call screen pops are matched to CRM records. Read article

Troubleshooting

Fixes for common AsterCTI issues.

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Agent shows as offline even though they're logged in Fixing a stale presence status for an agent. Read article
Call recordings are missing for some calls Why recordings sometimes fail to attach to a call log. Read article