Frequently Asked Questions
Find answers to common questions about AsterCTI, licensing, installation, CRM integration and support.
General
AsterCTI is a web-based computer telephony integration (CTI) platform that connects Asterisk-based phone systems to the CRM your team already runs on, keeping calls and customer records in sync in real time.
AsterCTI sits between your PBX and your CRM, listening for call events over your Asterisk system and pushing them into your CRM as click-to-call actions, screen pops, call logs and reports — no manual data entry required.
Yes. AsterCTI is built natively around Asterisk, so it works with Asterisk itself and with any PBX distribution built on top of it, such as FreePBX, Issabel, FusionPBX, VitalPBX and Elastix.
Yes. Agents can dial directly from a contact record, lead or ticket inside their CRM, and AsterCTI places the call through your PBX without switching applications.
Yes. Every inbound and outbound call is logged against the matching CRM record automatically, including duration, disposition and timestamps, so nothing has to be entered by hand.
Yes. Call recordings captured by your Asterisk-based PBX are linked back to the corresponding CRM record, so agents and managers can find and play them from within the CRM.
Yes. Incoming calls trigger a screen pop with the matching CRM record before the agent picks up, and outgoing calls placed through AsterCTI open the relevant record automatically.
Licensing
AsterCTI is licensed per installation rather than per agent: a one-time installation and configuration fee covers your deployment, with an optional annual renewal for updates and support. Full pricing details are on the Pricing page.
AsterCTI is deployed against your own PBX and CRM as part of a scoped installation, so evaluation happens through a live demo rather than a self-serve free trial. Request a demo and our team will walk through it against your setup.
Annual renewal is optional and covers software updates, bug fixes, compatibility updates and ongoing email support. Without an active renewal, your installation keeps running but stops receiving updates and support until renewal resumes.
Because installation work and engineering time begin as soon as a request is confirmed, installation fees are non-refundable once configuration has started. Contact sales before booking if you would like to discuss scope first.
Reach out through the Contact Sales page with your PBX distribution, CRM platform and agent count, and our team will confirm scope and pricing for your deployment.
CRM Integration
AsterCTI integrates with SuiteCRM, SugarCRM, Vtiger CRM, HubSpot CRM, Zoho CRM, Salesforce, Odoo, Bitrix24 and Agile CRM, with click-to-call, screen pops and call logging available across each.
Yes. SuiteCRM is one of AsterCTI's core supported platforms, with full click-to-call, screen-pop and call-logging functionality.
Yes. AsterCTI integrates with SugarCRM, syncing call activity and enabling click-to-call directly from SugarCRM records.
Yes. Vtiger CRM is fully supported, including screen pops and automatic call logging against Vtiger leads and contacts.
Yes. AsterCTI connects to HubSpot CRM so calls placed or received through your PBX are logged against the matching HubSpot contact or deal.
Yes. Zoho CRM is a supported platform, with click-to-call and call logging tied to Zoho leads and contacts.
Yes. AsterCTI integrates with Salesforce, giving agents click-to-call and screen pops against Salesforce leads, contacts and cases.
Yes. AsterCTI connects to Odoo, syncing call activity with Odoo contacts and opportunities.
Yes. Bitrix24 is fully supported, including click-to-call and automatic call logging against Bitrix24 CRM records.
Yes. Agile CRM is one of AsterCTI's supported platforms, with screen pops and call history synced automatically.
In many cases, yes. Where a CRM exposes an API, our team can scope a custom integration during installation — contact sales with details of your CRM to confirm feasibility.
PBX Compatibility
AsterCTI supports Asterisk, FreePBX, Issabel PBX, FusionPBX, VitalPBX and Elastix, on-premise or in the cloud.
Yes. AsterCTI offers drop-in module support for FreePBX, the most widely deployed PBX GUI built on Asterisk.
Yes. AsterCTI is fully compatible with Issabel's unified communications stack.
Yes. AsterCTI offers multi-tenant ready integration for FusionPBX deployments and real-time event syncing tuned for VitalPBX call flows.
Yes. Legacy and active Elastix systems connect to AsterCTI without needing to re-platform to a different PBX.
Yes. Live queue wait times, agent status and call distribution are visible in real time across the PBX distributions AsterCTI supports.
Installation
A typical AsterCTI installation is configured and live within days, covering PBX configuration, CRM integration, click-to-call and popup setup, call-logging configuration and basic user training.
Yes. AsterCTI is deployed on Linux, matching the operating systems most Asterisk-based PBX distributions already run on.
The AsterCTI web application is accessed through a standard browser, so agent and admin machines can run Windows, macOS or Linux; the server-side installation itself runs on Linux alongside your PBX.
AsterCTI is supported on current versions of Chrome, Firefox, Edge and Safari, which covers the browsers most agent and admin desktops already run.
API access can be scoped for custom integrations and workflow automation alongside a standard installation — contact sales to discuss your requirements.
Customers with an active annual renewal receive compatibility updates as their PBX or CRM version changes, applied by our team so the integration keeps working without manual reconfiguration.
Support
Installation support and basic user training are included with every deployment, and customers with an active annual renewal receive ongoing email support for updates and issues.
Yes. For workflow logic or integrations beyond a standard installation, our engineering team can scope custom development — contact sales with your requirements.
Yes. AsterCTI scales from a single support desk to a multi-tenant contact center running several CRMs at once, with per-agent visibility throughout.
Yes. Live dashboards cover talk time, queue wait, agent load and call disposition, updated as calls happen, so managers do not have to assemble reports by hand.
Call data and CRM credentials stay under your control, deployed on-premise or inside your own cloud environment, rather than routed through a third-party hosted service.
Because AsterCTI is deployed inside your own infrastructure, customer and call data never leaves environments you control, and access follows the permissions already configured in your PBX and CRM.
Visit the Contact Sales page and share a few details about your PBX, CRM and team size — a TechExtension specialist will follow up.
Use the Request a Demo button on any page to open the demo form. An AsterCTI specialist will reach out within one business day to schedule a walkthrough against your own PBX and CRM.
Still have questions?
Our team can walk through licensing, installation or CRM compatibility for your specific setup.