Powerful Features Built for Asterisk CRM Integration
Everything you need to connect your Asterisk PBX with your CRM, improve agent productivity, automate call handling, and manage customer communication from one place.
Everything an agent needs, right inside the CRM.
AsterCTI brings calling and caller context together, so agents never leave the record they're working from.
Click to Call
Dial any number straight from your CRM with a single click. No re-typing, no missed digits.
Automatic Screen Pop
Caller records open automatically the moment a call connects, before your agent says hello.
Automatic Call Logging
Every call is logged against the right CRM record automatically, with no manual entry required.
Contact Search
Look up any CRM contact directly from the dialer without switching screens or tabs.
Lead Search
Find and dial leads instantly, with matching records surfaced as you search.
Opportunity Search
Locate open opportunities in seconds and call the right contact without leaving your workflow.
Ticket Search
Search open support tickets from the dialer so agents call with full context on hand.
Activity Timeline
See every call, note and touchpoint for a record in one chronological view.
Call Notes
Add notes to a call while it's happening, saved straight to the matching CRM record.
Complete Call History
A full history of every call tied to a record, always one click away inside your CRM.
Full call control, without leaving your CRM.
Every core Asterisk calling action, available exactly where agents already work.
Incoming Calls
Inbound calls ring straight through with caller data matched before pickup.
Outgoing Calls
Place outbound calls directly from your CRM through your Asterisk PBX.
Internal Calls
Reach any extension on your PBX without leaving the CRM interface.
Call Transfer
Transfer an active call to another agent or extension in a click.
Blind Transfer
Hand off a call instantly without a warm introduction, when speed matters most.
Every call captured, automatically.
Recording, playback and CRM linking happen without any extra step from the agent.
Automatic Call Recording
Every call is recorded automatically, with no action required from the agent.
Recording Playback
Play back any recorded call directly from its matching CRM record.
CRM Recording Link
Every recording is linked to the right contact, lead or ticket automatically.
Dial faster, from anywhere agents work.
Softphone flexibility and browser-level dialing keep agents moving without extra hardware.
Supports Any SIP Based Softphone
Works with the SIP softphone your agents already use, no forced switch.
Chrome Browser Extension
A lightweight Chrome extension brings click-to-call to any web page your agents work in.
Speed Dial
Save frequently dialed numbers for one-click access from anywhere in the CRM.
Click to Dial Anywhere using Chrome Extension
Dial any number detected on a web page, without ever touching a handset.
Call center visibility, in real time.
Live numbers on agents, queues and call outcomes, without exporting a single spreadsheet.
Live Dashboard
Real-time visibility into calls, agents and queues as they happen.
Agent Statistics
Talk time, call volume and outcomes broken down by individual agent.
Queue Statistics
Monitor queue load, wait times and abandonment across every line.
Missed Calls
Track missed calls by agent and queue so none go unnoticed.
Answered Calls
See answered call volume and trends across teams and time periods.
Average Talk Time
Measure average handle time to spot coaching opportunities early.
Average Waiting Time
Track how long callers wait before connecting, by queue and time of day.
Control the whole deployment from one place.
License, PBX, CRM and agent management, all handled centrally.
License Management
Activate, renew and manage your AsterCTI license from one place.
Multiple PBX Support
Connect and manage more than one Asterisk-based PBX from a single AsterCTI deployment.
Multiple CRM Support
Run more than one CRM across teams or subsidiaries without separate installs.
Manage AsterCTI Agents
Add, remove and configure agent access to AsterCTI from a central admin view.
One CTI platform. Every CRM your teams run on.
AsterCTI connects to these CRM platforms out of the box, plus any custom CRM your team runs. See full CRM compatibility details.
Built for Asterisk. Ready for its whole ecosystem.
Whichever Asterisk-based distribution runs your phone system today, AsterCTI connects to it directly. See full PBX compatibility details.
Asterisk
The open-source engine AsterCTI is built natively around.
FreePBX
Drop-in module support for the most widely deployed PBX GUI.
Issabel PBX
Full compatibility with Issabel's unified communications stack.
FusionPBX
Multi-tenant ready integration for FusionPBX deployments.
VitalPBX
Real-time event syncing tuned for VitalPBX call flows.
Elastix
Legacy and active Elastix systems connect without re-platforming.
Custom Asterisk PBX
Any custom-built Asterisk distribution, connected on your terms.
Click to call from any tab, on any website.
The AsterCTI Chrome extension turns phone numbers on the page in front of you into a live dial button — no copy-paste, no switching to the CRM first.
- Detects phone numbers automatically
- One Click Dialing
- Incoming Call Popup
- Outgoing Call Popup
- Browser Click To Call
- Works on almost every website
Built to run your whole call operation, not just one CRM.
A single AsterCTI installation is designed to scale with your PBX, your CRM count and your team size.
One Installation
A single AsterCTI deployment covers every agent, every PBX and every CRM your teams run on.
Multiple CRM Support
Run more than one CRM across departments without juggling separate dialers or logins.
Multiple PBX Support
Connect more than one Asterisk-based PBX to the same AsterCTI installation.
Faster Agent Productivity
Screen pops and click-to-call cut handling time from the very first call.
Enterprise Ready
Built to run reliably across large teams, multiple sites and high call volumes.
Easy Deployment
Live in hours with guided configuration, not a lengthy custom rollout.
Feature questions, answered.
Common questions about what AsterCTI does, feature by feature.
Any phone number shown in your CRM becomes clickable. Clicking it dials instantly through your connected Asterisk PBX, with no manual number entry.
Yes. Agents can use a standard Call Transfer with a warm introduction, or a Blind Transfer to hand off a call immediately when speed matters most.
Yes. Multiple CRM Support lets one AsterCTI installation serve different teams running different CRMs, without separate installs.
Yes. Multiple PBX Support lets a single AsterCTI deployment connect to more than one Asterisk-based PBX system.
Yes. Calls are recorded automatically, and every recording is linked to the matching contact, lead or ticket for easy playback.
Any SIP-based softphone your team already uses. AsterCTI works alongside your existing softphone rather than forcing a switch.
It detects phone numbers on almost any web page and lets agents dial them in one click, with incoming and outgoing call popups.
Yes. The Reporting features cover live dashboards, agent statistics, queue statistics, missed and answered calls, and average talk and waiting time.
Through the Administration features — centralized license management alongside PBX, CRM and agent management, all from one admin view.
Ready to Transform Your Business Calls?
Set up a working AsterCTI environment with your own PBX and CRM before you sign anything.