Support

AsterCTI Helpdesk

Get technical assistance for AsterCTI through the Customer Portal. Create tickets, communicate with our support team and track every request in one place.

Customer Login Create Account

Have a quick question instead? Check the FAQ first, or contact our sales team for anything not support-related.

Getting Support

How AsterCTI Helpdesk Works

1. Register or Login

New to AsterCTI? Create a Customer Portal account. Already a customer? Simply log in.

2. Open Helpdesk

Once inside the Customer Portal, open the Helpdesk section to view or start a request.

3. Create a Ticket

Describe your issue and attach screenshots, logs or files if they help explain it.

4. Track & Communicate

Follow replies from our support team and track your ticket status from the portal.

Using The Helpdesk

Whether you're just getting started or already a customer.

For New Customers

  1. Create a Customer Portal account.
  2. Log in to the Customer Portal.
  3. Open Helpdesk.
  4. Create a New Ticket.
  5. Describe the issue and attach screenshots, logs or files if useful.
  6. Track the ticket and replies from the portal.

For Existing Customers

  1. Log in to the Customer Portal.
  2. Open Helpdesk.
  3. View your existing tickets.
  4. Reply to support or create a new ticket when needed.
  5. Track ticket status and updates.
  6. View or download available attachments.
What Can We Help With?

Common areas our support team assists with.

Installation & Configuration

Help getting AsterCTI installed and configured against your environment.

CRM Integration

Questions or issues connecting AsterCTI to your supported CRM.

Asterisk / PBX Integration

Support for connecting AsterCTI to your Asterisk-based PBX.

Call Logging & Integration

Issues related to call logging or event syncing between your PBX and CRM.

Licensing & Support

Questions about your license, renewal status or support coverage.

Technical Troubleshooting

General configuration and technical troubleshooting for your deployment.

Before You Submit

Help us help you faster.

When creating a ticket, it helps to include:

Problem Description

A clear description of what you were doing and what went wrong.

CRM / PBX Details

Your CRM and PBX platform, when relevant to the issue.

Error Message

The exact error message, if one was shown.

Screenshots / Logs

Screenshots, logs or files that help illustrate the issue.

Need technical support?

Registered customers should use the Customer Portal Helpdesk rather than searching for a separate support system.

Already Have An Account? Log In New to AsterCTI? Create Account