Resources

AsterCTI Knowledge Base

Quick answers to common AsterCTI questions — organized by topic and kept up to date by the TechExtension team. Need a full step-by-step guide? Browse the Documentation.

4
Categories
7
Articles

Getting Started

First steps for new AsterCTI accounts.

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Welcome to AsterCTI: a quick look What AsterCTI does and where to go next after signup. Read article

CRM Integration

Connecting AsterCTI to the CRM your team uses.

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Connecting AsterCTI to SuiteCRM Step-by-step SuiteCRM connection and field mapping. Read article
Troubleshooting a failed CRM sync Common causes when calls stop appearing in your CRM. Read article

Calls & Click-to-Call

Placing, receiving, and logging calls.

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Setting up click-to-call in your browser Installing the browser extension and testing your first call. Read article
Understanding screen pops How incoming-call screen pops are matched to CRM records. Read article

Troubleshooting

Fixes for common AsterCTI issues.

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Agent shows as offline even though they're logged in Fixing a stale presence status for an agent. Read article
Call recordings are missing for some calls Why recordings sometimes fail to attach to a call log. Read article