These Terms of Service ("Terms") govern your access to and use of the AsterCTI website (astercti.techextension.com), and your purchase and use of AsterCTI software and related installation, configuration and support services provided by TechExtension ("TechExtension", "we", "us" or "our"). By visiting this website, requesting a demo, placing an order, or using AsterCTI, you agree to these Terms. If you do not agree, please do not use the website or services.
1. Website Use
You may browse this website and use its forms (demo requests, contact, Helpdesk, Customer Portal) for legitimate business purposes related to evaluating or using AsterCTI. You agree not to misuse the website — including attempting to gain unauthorized access to any account, system or data, interfering with normal operation of the site, or submitting false or fraudulent information through any form.
2. AsterCTI Software and Licensing
AsterCTI is licensed, not sold. When you purchase AsterCTI, TechExtension grants you a non-exclusive, non-transferable right to use the software for your own internal business operations, on the environment it was installed for, subject to these Terms and any order-specific terms confirmed at the time of purchase. You may not resell, sublicense, reverse engineer, or redistribute AsterCTI, or use it to build a competing product, except to the extent applicable law expressly permits.
3. Installation and Configuration Services
Where you purchase installation and configuration services, TechExtension will configure AsterCTI to connect to the Asterisk-based PBX and CRM platform(s) you specify, based on the access and information you provide. Installation timelines depend on the responsiveness of your team and the availability and correctness of the environment access described in Section 4. Installation and configuration pricing is described on our Pricing page and any order confirmation you receive.
4. Customer Responsibilities
To install, configure and support AsterCTI, we rely on you to:
- Provide timely and accurate access credentials to your Asterisk-based PBX and CRM environment, limited to what is needed for the integration;
- Ensure your PBX, CRM, hosting and network environment meets the compatibility requirements for the AsterCTI version being installed;
- Keep your Customer Portal login credentials confidential and notify us promptly of any suspected unauthorized access;
- Use AsterCTI in compliance with the acceptable use rules in Section 5 and with any laws that apply to your business, including telecommunications and call-recording laws relevant to your jurisdiction; and
- Maintain your own backups of CRM and PBX data outside of AsterCTI, unless otherwise agreed in writing.
5. Acceptable Use
You agree not to use AsterCTI or the website to: violate any applicable law or regulation; infringe the intellectual property or privacy rights of others; transmit malware or attempt to compromise the security of our systems or any third-party CRM/PBX platform; or use the platform in a way that could disrupt or degrade service for other customers.
6. Intellectual Property
AsterCTI, the AsterCTI name and logo, this website, and all associated software, documentation and content are the property of TechExtension or its licensors, and are protected by applicable intellectual property laws. Except for the limited license granted in Section 2, nothing in these Terms transfers any ownership rights to you. Asterisk, FreePBX and all CRM names referenced on this website are trademarks of their respective owners and are used only to describe compatibility.
7. Third-Party CRM and PBX Dependencies
AsterCTI is designed to integrate with third-party Asterisk-based PBX distributions and CRM platforms that TechExtension does not own or control. Changes those third parties make to their own software, APIs, licensing or availability may affect how AsterCTI performs, and are outside TechExtension's control. Where such a change requires compatibility updates on our side, we will address it as part of ongoing support to the extent reasonably possible, subject to Section 8.
8. Support and Renewals
AsterCTI is offered with a one-time installation and configuration fee and an optional annual renewal, as described on our Pricing page. While your renewal is active, it entitles you to software updates, bug fixes, compatibility updates and email support as described at the time of purchase. If your renewal lapses, AsterCTI will not continues to run on the version already installed, and also it will no longer receive updates, compatibility fixes, or email support until an active renewal is restored. Support requests are handled through the Customer Portal Helpdesk or by emailing support@techextension.com.
9. Payments
Installation fees and renewal payments can be made through PayPal or direct bank transfer, as described on our Pricing page; invoices can be issued in advance for finance-department approval. Prices are stated in the currency shown at checkout or on your invoice. Because installation work and engineering time begin as soon as a request is confirmed, fees are non-refundable once configuration has started — contact sales before booking if you'd like to discuss scope first. If you believe you were charged in error, contact sales@techextension.com as soon as possible.
10. Termination
You may stop using AsterCTI at any time by discontinuing your renewal and ceasing use of the software. TechExtension may suspend or terminate access to the Customer Portal or Helpdesk if we reasonably believe these Terms have been violated, if payment is not received, or if continued access would create a security or legal risk. Sections of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and payment obligations already incurred — will continue to apply.
11. Disclaimers
The website and AsterCTI are provided on an "as is" and "as available" basis. Except as expressly stated in an applicable order confirmation, we do not guarantee that AsterCTI will be error-free, uninterrupted, or compatible with every configuration of every third-party CRM or PBX, given that those platforms are outside our control and change independently of AsterCTI.
12. Limitation of Liability
To the maximum extent permitted by applicable law, TechExtension will not be liable for indirect, incidental, special or consequential damages arising out of or related to your use of the website or AsterCTI, including loss of data, revenue or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. When we do, we will revise the effective date at the top of this page. Continued use of the website or AsterCTI after a change becomes effective means you accept the updated Terms.
14. Contact Us
Questions about these Terms can be sent to sales@techextension.com or support@techextension.com, or via our Contact page.